Don’t Just Fix the Problem. Fix the Customer
Keep reading for FREE
You really can’t win an argument with a customer. It’s not that the customer is always right. They aren’t.
So, how can you let them always win an argument? Well, don’t get in the argument, to begin with. Sure, you can win the argument, but you lose the customer. But, what you can always do is be respectful. You can let the customer keep their dignity. You can agree to disagree. You can work toward a mutually agreed-upon solution.
Learn what will make the customer happy. It may be as simple as just asking. (You don’t know if you don’t ask.) It’s definitely not arguing with the customer.
Find out what’s behind any frustration, disappointment, and even anger. Talking it through with the customer, rather than pointing blame or making excuses may be the simple solution.
reading habits, gather your
remember what you readand stay ahead of the crowd!
Save time with daily digests
No ads, all content is free
Save ideas & add your own
Get access to the mobile app
4.7 App Rating
Higher education lecturer
MORE LIKE THIS