Up Your Sales Using These Psychological Principles Facebook, Google, and Uber Put Into Their Case… - Deepstash
Onboarding Matters

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Onboarding Matters

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Case Studies work brilliantly

Case Studies work brilliantly

An Adweek study shows 81% of shoppers research before they buy.

That means more than four out of five people are digging around the web trying to get the skinny on your product or service before they buy it.

The 2016 B2B Content Marketing Report surveyed 600 marketers and found that “case studies” were the most effective content type (55 percent) for their businesses, beating out “best practices” (53 percent) and “how-to guides” (47 percent)

Case Studies are an example of how a product or service helped a customer succeed (in however they define success).

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 Our brains are wired for stories

Our brains are wired for stories

In a study, Harvard Business Review showed that a well-constructed narrative can release oxytocin — the bonding hormone that helps form trust in relationships — in the brain.

An analysis of one of Shopify’s endearing case studies about Lichia Liu and her husband Christopher Guest shows an in-depth profile of the business owners and their stationery shop.

The story was detailed, personal, warm, and accompanied by fourteen photos.

You come away from the case study feeling as if you were just standing in the shop and having a conversation with the owners.

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Our brains crave social proof

Ever wonder why, on nearly every website, you find a band of logos spread across a section of the homepage?

Companies do this to leverage the multiple source effect, an important principle of social proof. The multiple source effect states that our minds are more likely to believe a proposition when it is stated independently by multiple sources.

Uber for Business, Box, and Salesforce all use recognizable logos and real faces of well-known clients to deploy the multiple source effect on their websites.

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Our brains like logical numbers

Our brains like logical numbers

While words can be bent or generalized to seem more persuasive, numbers can’t lie.

Because they’re either 100 percent true or 100 percent false, they’re the building blocks of mathematics and science. They’re irrefutably logical and plain. Black and white.

Two dueling blue whales of tech, Facebook and Google, rely on numbers more than anything else for their case studies.

Google knows that numbers are inarguably convincing. The search giant knows numbers are concrete and universal proof that the product or service worked as it promised it would.

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How to Build Your Own Case Study Using The Same 4-Part Pattern

Background — Describe your client. Who are they? What do they do? Pick your most well-recognized names to build social proof. Remember to keep it short and simple. Facebook puts the focus completely on the client here.

Problem — What problem did your client have? Google calls this the “Challenge.” Snapchat labels it “Objective.” Others simply say “Goals.” The point is you need to build a sense of tension. Every great story has drama… here, you need to clarify that something is wrong.

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Solution — What did your company do to solve the problem? Google calls this “Approach” and Snapchat calls it “Strategy.” Facebook calls it “Their Solution.” Describe the unique solution your company provided for the client. Don’t overstate. Let the results do the talking.

Results — Finish strong with bold numbers. What results did your company achieve for your client? Focus on revenue, time, and audience growth here. Also, every big brand included at least one quote or testimonial from a specific person on the client team. If possible, use their name, position, and headshot.

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CURATED BY

ronaldander

Call centre manager

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