Three challenges that hinder CSM and PM collaboration | Pendo Blog - Deepstash

In the world of software as a service (SaaS), the distance between the Product team and the Customer Success team may appear to stem from competing priorities.

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Product and CS often fail to work together because of three key issues.

Three challenges that hinder CSM and PM collaboration | Pendo Blog

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When companies are just starting, the responsibilities of the teams overlap. Product speaks with customers. CS helps with product testing. As a result, it's easy for teams ...

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The poor communication caused by siloed teams is frustrating for internal teams and impacts your product experience.

The product teams rely on the conversations CSMs have wit...

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CSMs spend their time talking to customers about the business challenges they're trying to solve.

Product teams don't get one-on-one time with customers. Ins...

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  • Both teams focus on the customer experience: Product focus on the "why" of customer needs. CS drives the experience throughout the customer journey. It builds loyalty, drives ...

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