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Ways to counter the Great Resignation
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Customer advocacy is one of the best ways to grow your business. Potential buyers search for online reviews and peer recommendations before they decide to purchase.
Harvard Business School research found a 12% increase in customer advocacy can result in a 200% growth in revenue.
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The customer is your greatest asset. When you keep them satisfied, they will become your brand advocates.
A customer advocacy campaign is designed to turn your customers into brand advocates. It encourages your customers to recommend the product to other potential customers.
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A customer advocacy program is a marketing strategy. The Customer Success (CS) department should co-own advocacy with marketing for the following reasons:
The marketing team can get more leads from video testimonials, case studies, reviews, referrals, etc. People tend to check out the social proofs, not your website. So the higher the number of advocates, the higher the number of leads for acquisition.
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Simply hoping that your customers will renew is not enough. Instead, you need to work towards that goal from the start using customer advocacy.
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