Some professionals argue that the onboarding process is not easy. Basically, it is easy. However, the process of perfect onboarding, where the customers are happy, is tough! 

When you make the onboarding experience smooth for the customer, they are most likely to continue with your brand for a long time. That easily translates into continued recurring revenue for your business. 

Now, to tackle the difficulties in the process, a ‘Playbook’ can come to your rescue.

A playbook is a series of time-bound activities. It is a detailed checklist or blueprint of steps prescribed by the Head of Customer Success (CS) which should be followed during the customer journey. 

Also, it contains the best practises that you must follow while dealing with your customers to improve their overall experience with the product.

An onboarding playbook is, similarly, the detailed sketch of the onboarding process and the time required to complete the same.  

With playbooks, you will get a real-time view of which customers are in which step of onboarding.