Here's The Secret To Communicating With Irrational, Angry Or Crazy People - Deepstash
How to deal with a hothead

First off, you can't get angry too because then there are two angry people.

Tell yourself they are having a bad day. Don't try to shut them up or talk over them. It doesn't work. Instead...

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Here's The Secret To Communicating With Irrational, Angry Or Crazy People

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Active listening has three components:
Paraphrase: Repeat what they have said in your own words. "If I understand correctly... "
Inquire: "You mentioned you ...

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It also includes body language:

  • 55 percent of what you convey comes from your body language.
  • 38 percent comes from your tone of voice.
  • Only 7 percent is from the word...

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If you can't just listen and need to reply to a direct question, make sure you look at the problem from their perspective.

Ignore the anger and hysterics, and instead give positive reinf...

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