11 Keys to Mastering Difficult Conversations - Deepstash
More Positive Than Negative Feedback

High-performing organizations deliver roughly five times as many positive statements (supportive, appreciative, encouraging) as negative ones (critical, disapproving, contradictory). That’s because...

4

STASHED IN:

217

11 Keys to Mastering Difficult Conversations

psychologytoday.com

STASHED IN:

0 Comments

Focus On The Positive Parts

We tend to focus on giving employees critical feedback. But, by focusing on their weaknesses, we only create competence. By focusing on their strengths, we create excellence.

2

STASHED IN:

193

Emphasize Collaboration

Be objective when you speak about a negative event. Rather than placing blame or evaluating the problematic situation, describe it and its consequences, and suggest acceptable alternatives.

1

STASHED IN:

176

Be Aware Of Your Facial Expression

Someone’s smile activates the smile muscles in your own face, while their frown activates your frown muscles. We can discern whether someone is smiling even if we can’t see them.

Your smile i...

1

STASHED IN:

180

Maintain Eye Contact

You can predictably determine someone’s emotions from their gaze. Eye contact is the crucial first step for resonance, or a person’s ability to read someone else’s emotions.

Make and m...

1

STASHED IN:

181

Control Your Voice

We are acutely aware of the voices of people we consider important, and the way we feel about another person shifts the way we speak. The tone of our voice, more than the words themselves, can g...

1

STASHED IN:

180

Take An Easy Posture

The way you sit — slumped or sitting tall, arms open or crossed — transmits a message. Having your chest open, arms uncrossed, making sure to keep nodding, smiling, and vocalizing (saying things...

2

STASHED IN:

175

Breathe

Stress or anger makes us breathe quickly and shallowly, and when tired or exasperated, we are more likely to sigh. Similarly, we may feel annoyance coming from someone who sighs a lot.

Bef...

1

STASHED IN:

180

9. Pay Attention

Our minds often wander and we're not present in the moment, with the people in front of us. 

When you are not fully present, you are less likely to hear, understand and respond skillf...

1

STASHED IN:

167

Be Authentic

According to research, when dealing with people who are not authentic, we often walk away feeling uncomfortable or manipulated and our blood pressure rises.

1

STASHED IN:

169

Show Compassion

Rather than seeing the feedback situation as “work” or a hassle, see it as an opportunity to connect with someone who has their own needs and pain. By remembering the common human experience...

1

STASHED IN:

169

Deepstash helps you become inspired, wiser and productive, through bite-sized ideas from the best articles, books and videos out there.

GET THE APP: