Learn more about communication with this collection
How to communicate effectively with difficult people
How to handle conflict
How to stay calm under pressure
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To be effective in information gathering, you need to let go of assumptions and be aware enough to recognize when you’re jumping to conclusions, making judgments, or using labels.
Asking curious, open-ended questions encourages dialogue instead of dictating what other people should do or think, And the best communicators listen more than they speak.
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If you’re not getting the result you want, go back to whether you were clear about what, exactly, those results should have been.
If you’re using a lot of jargon or vague language or trying to communicate in endless emails instead of calling a quick face-to-face meeting where you can show that you’re open to questions and explaining what you want, you’re likely to get much better results.
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Listening is essential to good communication.
After meetings, for example, jot down a few notes about what was said and what others’ viewpoints were. If you can’t articulate them, it’s a sign you need to go back and ask more questions to be sure you are clear.
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People who are continuously seeking feedback are the ones who get the best at it for saying: "What am I missing here? What have I not told you? Am I filling you in consistently?"
Those who are hungry for feedback are the ones who will improve most consistently.
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It’s important to remember that all people have good days and bad days.
Being a good communicator requires compassion, empathy, and understanding when communicating—especially in potentially difficult conversations.
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