Ideas from books, articles & podcasts.
Prefacing your explanation with things like, “I don’t want to sound like I’m making excuses, but…” can send the wrong message.
Jump right in with the information that's relevant and important.
Not being able to deliver on what was expected of you warrants an apology - even if there were other factors contributing to the situation.
An apology demonstrates that you accept responsibility for your role in the situation.
Acknowledge your mistakes and be willing to learn from them. Share exactly how you will avoid this same problem in the future.
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