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4 Ways Your Non-Verbal Communication is Telling a Different Story Than Your Words

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https://www.inc.com/christina-desmarais/4-ways-your-non-verbal-communication-is-telling-a-different-story-than-your-words.html

inc.com

4 Ways Your Non-Verbal Communication is Telling a Different Story Than Your Words
Robert Green, in The Laws of Human Nature, tells the fascinating story of Milton Erickson, one of the most influential psychotherapists of the twentieth century. At 17, he was struck with polio, paralyzed and confined to his home for several months before regaining his ability to speak and walk.

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Be careful with eye contact

When you are doing the speaking, you should look the person you're talking to directly in the eyes, but not so much when you're the person listening.

Making eye contact while your inte...

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Resist the urge to look at your phone

You cannot be present and involved in a conversation if you occasionally look at your phone. 

Whether you intend to or not, you're sending the message that the people you're talking w...

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Put your phone out of your reach

Phones are altering the fabric of social life.

It's because researchers have found that people with access to their smartphone smile less at strangers, compared with those without devices.

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Voice tone and social status

People alter their tone of voice depending on social status. We adjust our voices depending on the persons we are talking to.

In essence, people change their tone of voice when in an anxiety-...

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Active Listening

When someone is coming to you for advice, you have to listen, with intent. You are not supposed to jump into a conclusion and start dishing out advice.

Usually, people just want someone to listen to their problems.

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Effective communication

... is imperative for every successful business. Poor communication inevitably causes misunderstandings, confusion and conflicts that hinder productivity and professi...

Effective Communication is vital in business

  • It helps to create effective brand messaging.  It determines how your brand is perceived and also builds trust with customers.
  • Customer service relies on good communication. "60% of consumers have stopped doing business with a brand due to a poor customer service experience."  Microsoft’s 2016 Global State of Customer Service Report.
  • It enables positive team relationships.  Effective communication helps to unite teams and create a safe environment to express themselves.
  • It helps to prevent misunderstandings and conflicts. It can help to defuse a potentially explosive dispute while bad communication can set it off.

Worst Communication Mistakes

  1. Using a One-Size-Fits-All Communication Approach. Tailor the communication style to the intended audience.
  2. Speaking More and Listening Less. Listen to what is said, how it is said, and to what is not said.
  3. Assuming Instead of Asking More Questions.
  4. Using Negative Tone. Choose words carefully to eliminate negative reactions.
  5. Avoiding Difficult Conversations.

  6. Reacting, Not Responding.

  7. Not Keeping an Open Mind. Accept and respect differences, listen without judgment and consider all sides of an issue.

More Positive Than Negative Feedback

High-performing organizations deliver roughly five times as many positive statements (supportive, appreciative, encouraging) as negative ones (critical, disapproving, contradictory). That’s because...

Focus On The Positive Parts

We tend to focus on giving employees critical feedback. But, by focusing on their weaknesses, we only create competence. By focusing on their strengths, we create excellence.

Give equal measures of positive and negative feedback. We usually gloss over the strengths, but focus in great detail on the critical feedback. Add examples and details to your positive feedback.

Emphasize Collaboration

Be objective when you speak about a negative event. Rather than placing blame or evaluating the problematic situation, describe it and its consequences, and suggest acceptable alternatives.

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