• Start with personal small talk
• Move to performance. What are you working on? How is it going? How can I help?
• Relationship with peers: what do your colleagues think?
• Team: What is not clear? Do we have the right people? Who do we need to hire?
• Innovation: Are we working on bigger changes? Did we try new things or new technology?

The manager's job is to run a decision making process that ensures all perspectives get heard & considered, and, if necessary, to break ties and make the decision.

Tactical advice:

• Make sure every team member is company first not me first.
• Discuss conflicting issues in 1-1s prior to a meeting
• As a leader be the last one to talk
• When a wining idea does not emerge, step in and make the call. Use first principles, truths everyone already agrees on, to make the call.

It's the CEOs job to manage boards, not the other way around.

• The status of the company should be communicated beforehand in writing.
• The update should contain the highlights, alongside honest lowlights.

Efficient teams trust each other. Bill Campbell always advocates to build the trust muscle first. It's the basis for psychological safety:

• Trust means you keep your word. If you say you will do something... Do it.
• Trust means loyalty. To your company, your team and your family.
• Trust means integrity. Say the truth and expect nothing else in return.
• Truth means discretion. Keep secrets.

Being a great boss means telling what you thing in a way that shows you care:

• Don't wait for the oficial performance review to share feedback.
• Engage with empathy
• Listen actively when the other person is speaking.
• Don't offer pronouncements. Use the Socratic method and ask questions until the answer emerges.

When faced with a challenge or an opportunity, the first thing is to make sure the right team is working on it.

Look at skills & mindset, the 🧠 smarts and the ❤️ hearts and hire for what the person can become if coached correctly. Look for:

• Smarts, not academically, but the ability to get up to speed quickly.
• Hard working
• Integrity
• GRIT: perseverance of effort for a particular long-term goal.

Bill Campbell didn't separate the working self from personal self. He worked with persons and acknowledged their emotions, struggles and professional achievements.

He sweater a lot, hugged almost everyone and he was a straight shooter. But he had a way of communicating that people knew he is coming from a place of love.