<ol><li>Don't criticize, condemn or complain.</li><li>Give honest and sincere appreciation.</li><li>Arouse in other person an eager want.</li></ol>

Fundamental Techniques in
handling people

<ol><li>Become genuinely interested in other people.</li><li>Smile.</li><li>Remember that a person's name is to that person the sweetest and most important sound in any language.</li><li>Be a good listener. Encourage others to talk about themselves.</li><li>Talk in terms of the other person's interests.</li><li>Make the other person feel important - and do it sincerely.</li></ol>

6 ways to make people like you

<ol><li>The only way to get the best of an argument is to avoid it</li><li>Show respect for other person's opinion. Never say, 'You're wrong.'</li><li>If you are wrong, admit it quickly</li><li>Begin in a friendly way</li><li>Get the other person saying 'yes, yes' immediately</li><li>Let the other person do a great deal of the talking</li><li>Let the other person feel that the idea is his or hers</li><li>Try honestly to see things from the other person's point of view</li><li>Be sympathetic</li><li>Appeal to the nobler motives</li><li>Dramatize your ideas</li><li>Throw down a challenge</li></ol>

How to Win people to your way of Thinking

<ol><li>Begin with Praise and honest appreciation.</li><li>Call attention to people's mistakes indirectly.</li><li>Talk about your own mistakes before criticizing the other person.</li><li>Ask Questions instead of giving direct orders.</li><li>Let the other person save face.</li><li>Praise the slightest improvement and praise every improvement.</li><li>Use encouragement. Make the fault seem easy to correct.</li><li>Make the other person happy about doing the thing you suggest.</li></ol>

Be a Leader

You can go after the job you want—and get it! You can take the job you have—and improve it! You can take any situation—and make it work for you! Dale Carnegie’s rock-solid, time-tested advice has carried countless people up the ladder of success in their business and personal lives. One of the most groundbreaking and timeless bestsellers of all time, How to Win Friends & Influence People will teach you: -Six ways to make people like you -Twelve ways to win people to your way of thinking -Nine ways to change people without arousing resentment And much more! Achieve your maximum potential—a must-read for the twenty-first century with more than 15 million copies sold!

You can go after the job you want—and get it! You can take the job you have—and improve it! You can take any situation—and make it work for you! Dale Carnegie’s rock-solid, time-tested advice has carried countless people up the ladder of success in their business and personal lives. One of the most groundbreaking and timeless bestsellers of all time, How to Win Friends & Influence People will teach you: -Six ways to make people like you -Twelve ways to win people to your way of thinking -Nine ways to change people without arousing resentment And much more! Achieve your maximum potential—a must-read for the twenty-first century with more than 15 million copies sold!

books

Books

Updated for today’s readers, Dale Carnegie’s timeless bestseller How to Win Friends and Influence People is a classic that has improved and transformed the professional and personal and lives of millions. One of the best-known motivational guides in history, Dale Carnegie’s groundbreaking book has sold tens of millions of copies, been translated into almost every known language, and has helped countless people succeed. Originally published during the depths of the Great Depression—and equally valuable during booming economies or hard times—Carnegie’s rock-solid, time-tested advice has carried countless people up the ladder of success in their professional and personal lives. How to Win Friends and Influence People teaches you: -How to communicate effectively -How to make people like you -How to increase your ability to get things done -How to get others to see your side -How to become a more effective leader -How to successfully navigate almost any social situation -And so much more! Achieve your maximum potential with this updated version of a classic—a must-read for the 21st century.

Dale Carnegie was an American writer and lecturer, and the developer of courses in self-improvement, salesmanship, corporate training, public speaking, and interpersonal skills.

Dale Carnegie