deepstash

Beta

5 Keys of Dealing with Workplace Conflict

Deepstash brings you key ideas from the most inspiring articles like this one:

Read more efficiently

Save what inspires you

Remember anything

https://www.forbes.com/sites/mikemyatt/2012/02/22/5-keys-to-dealing-with-workplace-conflict/

forbes.com

5 Keys of Dealing with Workplace Conflict
image credit: DN Nation Here's the thing - leadership and conflict go hand-in-hand. Leadership is a full-contact sport, and if you cannot or will not address conflict in a healthy, productive fashion, you should not be in a leadership role. From my perspective, the issues surrounding conflict resolution can be best summed-up [...]

4

Key Ideas

Save all ideas

Leadership and conflict go hand-in-hand

Conflict in the workplace is unavoidable. While you can try and avoid conflict (bad idea), you cannot escape conflict. 

The ability to recognize conflict, understand the nature of...

75 SAVES


Unresolved conflict

 ... often results in loss of productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration.

Leaders who don’t deal with conflict will ev...

60 SAVES


2 Major causes of conflict

  1. Communication: Conflict due to the lack of information, poor information, no information, or misinformation. Clear, concise, accurate, and timely communication of info...

83 SAVES


How to effectively handle conflicts

  1. Define Acceptable Behavior. Create a framework for decisioning, use a published delegation of authority statement, encourage sound business practices in collaboration, team buildin...

93 SAVES


SIMILAR ARTICLES & IDEAS:

Interpersonal Issues

When it happens in the workplace, it can reduce productivity and make a dent in morale. 

It takes on the shape that one person, or a group of people, frustrates or hampers another person...

Types of Interpersonal Conflict

  • Policy Conflicts: disagreements about how to deal with a situation that affects both parties. 
  • Value Conflicts: they are typically pretty difficult to resolve because they are more ingrained.
  • Ego Conflicts: losing an argument, or being thought of as wrong, can actually damage a person’s self-esteem. This is like a power struggle.

What Causes Interpersonal Conflict

  • Frustration and stress
  • Misunderstandings
  • Lack of planning
  • Bad staff selection
  • Poor Communication

one more idea

Embrace conflict

Don’t avoid conflict or pretend nothing has happened as it usually will only get worse.

  • If you notice a conflict between employees, encourage them to work it out.
  • If a ...

Resolving conflict

  • Talk together. Each person should have adequate time to say what he or she believes the other party needs to hear. 
  • Listen carefully to gain understanding. Give your complete attention to the person who is talking without interrupting. 
  • Resolution is possible only when you find points of agreement
  • Guide the conversation without taking sides. 
  • Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.

The Pressure Of Time

Most leaders have familiar approaches to managing time: setting goals, planning, delegating, tracking commitments, and creating to-do lists. While these approaches do help in self-organization, the...

Sustainable Productivity

Instead of increasing the number of productive hours, we can focus on getting the right things done in a timely way. We also need to restore and balance ourselves, our colleagues, family and environment, instead of a neurotic or pathological focus on deadlines.

Find out what's truly important to us and use the finite resource of time wisely.

Phantom Workload

Phantom workload looks like real work but results in massive unproductivity and even conflict in an organization. The pressure to meet unrealistic expectations causes a vicious cycle of further workload.

Leaders need to take a hard look at what is being avoided or not addressed. Facing difficult tasks that were 'swept under the carpet' earlier strengthens them further to make hard decisions and face difficult people and situations.

6 more ideas