When somebody comes to me with a problem, I let them first say like, here's what they're going to talk about. And I'll ask explicitly "Do you want my opinion on X? or is this just a vent session?".

When they're in venting mode, is this something that I need to just sit there and listen, or is it something where they want to brainstorm a solution?

Creator focuses on the vision and desired outcomes. They take full responsibility for initiating the action to achieve the desired outcome.

So once you realize somebody's in Victim mode or like, and they're venting... how to get them to shift their focus into Creation, usually drives the conversation in the right direction.

You want them to spark learning by challenging assumptions and the status quo. Focus them on improvement and development by holding people accountable for taking action.

To make sure that we're having a lot of authentic and real conversations, the first thing I do is I use this framework that was created by Lara Hogan.

I'll ask questions like "What makes you grumpy? How will I know? How can I help?"