Problem-solving like you mean it | Three Star Leadership
threestarleadership.com
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Describe, don’t define
Good problem-solving starts with an accurate description of the situation. Not with a definition.
If you start defining the problem (for e.g, calling it an “accounting problem” or a “marketing problem”) you define the range of solutions that you will consider.
So, instead of defining the problem, describe the situation.
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For a solid description of a situation
- Get the story of the problem - a timeline with its evolution.
- Make lists of what you know and what you need to investigate.
- Ask the journalist’s basic questions: who, what, when, where, and why.
- Refine your answers by comparing the situation you don’t like to one that’s acceptable.
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Optimal problem-solving meetings
- Schedule them early, before people have used up their thinking and attention on less important things.
- Eliminate distractions: put laptops and phones on a table at the back.
- For serious problems, do more than one meeting. Do some work on the situation, then let things rest. Some people may have ideas the interim that may prove helpful.
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Traveling can make you smarter, more creative and improve your problem-solving abilities.
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