Factfulness - Deepstash
Handling Difficult People

Learn more about books with this collection

How to communicate effectively with difficult people

How to handle conflict

How to stay calm under pressure

Handling Difficult People

Discover 71 similar ideas in

It takes just

8 mins to read

Hans Rosling

“Step-by-step, year-by-year, the world is improving. Not on every single measure every single year, but as a rule. Though the world faces huge challenges, we have made tremendous progress. This is the fact-based worldview.”

HANS ROSLING

2.1K

25.7K reads

The Gap Instinct

The Gap Instinct

  • This is that irresistible temptation we have to divide all kinds of things into two distinct and often conflicting groups, with an imagined gap in between.
  • The gap instinct makes us imagine division where there is just a smooth range, differences where there is convergence, and conflicts where there is agreement.
  • The gap instinct creates a picture in people’s heads of a world split into two kinds of countries or two kinds of people: rich versus poor.

1.96K

14.4K reads

HANS ROSLING

"Human beings have a strong dramatic instinct toward binary thinking, a basic urge to divide things into two distinct groups, with nothing but an empty gap in between. We love to dichotomize. Good versus bad. Heroes versus villains. My country versus the rest. Dividing the world into two distinct sides is simple and intuitive, and also dramatic because it implies conflict, and we do it without thinking, all the time."

HANS ROSLING

2.03K

11.4K reads

How To Control The Instinct Gap

Rember that reality is often not polarized at all. To control the gap instinct, look for the majority.

  • Beware comparisons of averages. If you could check the spreads you would probably find they overlap. There is probably no gap at all.
  • Beware comparisons of extremes. In all groups, there are some at the top and some at the bottom. But even when the difference is extremely unfair, the majority is usually somewhere in between, right where the gap is supposed to be.
  • The view from up here. Remember, looking down from above distorts the view. Everything else looks equally short, but it’s not.

1.88K

8.64K reads

The Negativity Instinct

The Negativity Instinct

The negativity instinct describes our tendency to notice the bad more than the good.

So when you hear about something terrible, calm yourself by asking, If there had been an equally large positive improvement, would I have heard about that?

1.95K

9.31K reads

How To Control The Negativity Instinct

Remember that information about bad events is much more likely to reach us. Expect bad news.

  • Better and bad. Practice distinguishing between a level (e.g., bad) and a direction of change (e.g., better). Convince yourself that things can be both better and bad.
  • Good news is not news. Good news is almost never reported. When you see bad news, ask whether equally, positive news would have reached you.
  • Gradual improvement is not news. When a trend is gradually improving, with periodic dips, you are more likely to notice the dips than the overall improvement.
  • More news does not equal more suffering

1.99K

6.78K reads

The Straight Line Instinct

The Straight Line Instinct

This instinct describes our tendency to assume that a line will just continue straight and ignoring that such lines are rare in reality.

But don’t assume straight lines. Many trends do not follow straight lines but are S-bends, slides, humps, or double lines. No child ever kept up the rate of growth it achieved in its first six months, and no parents would expect it to.

1.8K

6.49K reads

The " World Population Is Just Increasing" Misconception

It's true that the world population is increasing. Very fast. But it’s not just increasing.

The “just” implies that, if nothing is done, the population will just keep on growing. It implies that some drastic action is needed in order to stop the growth. That is the misconception based on our instinct to assume that lines are straight.

1.7K

6.31K reads

The Fear Instinct

The Fear Instinct

The fear instinct describes our tendency to pay more attention to frightening things.

These fears are hardwired deep in our brains for obvious evolutionary reasons. Fears of physical harm, captivity, and poison once helped our ancestors survive. In modern times, perceptions of these dangers still trigger our fear instinct.

1.79K

5.45K reads

HANS ROSLING

"For the first time in world history, data exists for almost every aspect of global development. And yet, because of our dramatic instincts and the way the media must tap into them to grab our attention, we continue to have an overdramatic worldview. Of all our dramatic instincts, it seems to be the fear instinct that most strongly influences what information gets selected by news producers and presented to us consumers."

HANS ROSLING

1.78K

4.78K reads

HANS ROSLING

“The image of a dangerous world has never been broadcast more effectively than it is now, while the world has never been less violent and more safe.”

HANS ROSLING

1.81K

5.6K reads

HANS ROSLING

“Critical thinking is always difficult, but it’s almost impossible when we are scared. There’s no room for facts when our minds are occupied by fear.”

HANS ROSLING

1.86K

5.42K reads

How To Control The Fear Instinct

Recognize when frightening things get your attention, and remember that these are not necessarily the riskiest. Calculate the risks.

  • The scary world: fear vs. reality. The world seems scarier than it is because what you hear about it has been selected precisely because it is scary.
  • Risk = danger × exposure. How dangerous is something? And how much are you exposed to it?
  • When you are afraid, you see the world differently. Make as few decisions as possible until the panic has subsided.

1.88K

4.47K reads

The Size Instinct

The Size Instinct

The size instinct describes our tendency to get things out of proportion, or misjudge the size of things.

To avoid getting things out of proportion you need only these tools: comparing and dividing:

  • Compare. Big numbers always look big. Single numbers on their own are misleading and should make you suspicious. Always look for comparisons.
  • Divide. Amounts and rates can tell very different stories. Rates are more meaningful, especially when comparing between different-sized groups. In particular, look for rates per person when comparing between countries or regions.

1.75K

3.76K reads

The Generalization Instinct

The Generalization Instinct

  • This instinct can make us mistakenly group together things that are actually very different
  • It can make us assume everything or everyone in one category is similar.
  • It can make us jump to conclusions about a whole category based on a few, or even just one, unusual example.

1.74K

4.01K reads

How To Control The Generalization Instinct

How To Control The Generalization Instinct

Remember that categories are misleading. So question your categories.

  • Look for differences within groups. Especially when the groups are large, look for ways to split them into smaller, more precise categories
  • Look for similarities across groups.
  • Look for differences across groups. Do not assume that what applies for one group applies for another /
  • Beware of “the majority.” Ask whether it means 51 percent, 99 percent, or something in between.
  • Beware of vivid examples. They are easier to recall but they might be the exception rather than the rule.
  • When something looks strange, be curious and humble.

1.78K

3.02K reads

The Destiny Instinct

The Destiny Instinct

This is the idea that innate characteristics determine the destinies of people, countries, religions, or cultures. It’s the idea that things are as they are for ineluctable, inescapable reasons: they have always been this way and will never change.

Remember that many things (people, countries, religions, and cultures) appear to be constant just because the change is happening slowly, and remember that even small, slow changes gradually add up to big changes.

1.73K

3.5K reads

The Single Perspective Instinct

The Single Perspective Instinct

A single perspective can limit your imagination; look at problems from many angles to get a more accurate understanding and find practical solutions.

  • Test your ideas. Have people who disagree with you test your ideas and find their weaknesses.
  • Limited expertise. Don’t claim expertise beyond your field: be humble about what you don’t know. Be aware too of the limits of the expertise of others.
  • Be open to ideas from other fields.
  • Welcome complexity. History is full of visionaries who used simple utopian visions to justify terrible actions. Combine ideas. Compromise.

1.8K

3.07K reads

The Blame Instinct

The Blame Instinct

The blame instinct describes our tendency to find a clear, simple reason for why something bad has happened.

  • To control the blame instinct, resist finding a scapegoat. Look for causes, not villains. Accept that bad things can happen without anyone intending them to. 
  • Look for systems, not heroes. When someone claims to have caused something good, ask whether the outcome might have happened anyway, even if that individual had done nothing. 

1.82K

3.34K reads

The Urgency Instinct

The Urgency Instinct

The urgency instinct describes our tendency to take immediate action in the face of perceived imminent danger, and in doing so, amplifying our other instincts.

To control the urgency instinct, take small steps.

  • Take a breath. When your urgency instinct is triggered, your other instincts kick in and your analysis shuts down. Ask for more time and more information.
  • Be wary of drastic action. Ask what the side effects will be. Ask how the idea has been tested.

1.76K

3.56K reads

CURATED BY

weston_fii

Everyone has problems. Some are just better at hiding them than others

Curious about different takes? Check out our Factfulness Summary book page to explore multiple unique summaries written by Deepstash users.

More like this

Factfulness

7 ideas

Factfulness

Hans Rosling

Factfulness

11 ideas

Factfulness

Hans Rosling

The Spectrum of Optimism and Pessimism

4 ideas

stash-superman-illustration

Explore the World’s

Best Ideas

200,000+ ideas on pretty much any topic. Created by the smartest people around & well-organized so you can explore at will.

An Idea for Everything

Explore the biggest library of insights. And we've infused it with powerful filtering tools so you can easily find what you need.

Knowledge Library

Powerful Saving & Organizational Tools

Save ideas for later reading, for personalized stashes, or for remembering it later.

# Personal Growth

Take Your Ideas

Anywhere

Organize your ideas & listen on the go. And with Pro, there are no limits.

Listen on the go

Just press play and we take care of the words.

Never worry about spotty connections

No Internet access? No problem. Within the mobile app, all your ideas are available, even when offline.

Get Organized with Stashes

Ideas for your next work project? Quotes that inspire you? Put them in the right place so you never lose them.

Join

2 Million Stashers

4.8

5,740 Reviews

App Store

4.7

72,690 Reviews

Google Play

Shankul Varada

Best app ever! You heard it right. This app has helped me get back on my quest to get things done while equipping myself with knowledge everyday.

Sean Green

Great interesting short snippets of informative articles. Highly recommended to anyone who loves information and lacks patience.

samz905

Don’t look further if you love learning new things. A refreshing concept that provides quick ideas for busy thought leaders.

Ashley Anthony

This app is LOADED with RELEVANT, HELPFUL, AND EDUCATIONAL material. It is creatively intellectual, yet minimal enough to not overstimulate and create a learning block. I am exceptionally impressed with this app!

Giovanna Scalzone

Brilliant. It feels fresh and encouraging. So many interesting pieces of information that are just enough to absorb and apply. So happy I found this.

Ghazala Begum

Even five minutes a day will improve your thinking. I've come across new ideas and learnt to improve existing ways to become more motivated, confident and happier.

Jamyson Haug

Great for quick bits of information and interesting ideas around whatever topics you are interested in. Visually, it looks great as well.

Laetitia Berton

I have only been using it for a few days now, but I have found answers to questions I had never consciously formulated, or to problems I face everyday at work or at home. I wish I had found this earlier, highly recommended!

Read & Learn

20x Faster

without
deepstash

with
deepstash

with

deepstash

Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving & library

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Personalized recommendations

Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.

Email

I agree to receive email updates