Writing in reverse is simple: You have to reverse the roles of the writer (you) with the recipient (your audience).

Writing in reverse is emotionally intelligent--because it helps you develop your empathy muscle. In addition, it keeps you from letting emotions dictate your message, as was the case in my situation. But by taking a pause, I was able to calm down first, so I could give a more balanced reply--one that wouldn't actually make the situation worse.

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Keeping your recipient in mind, ask yourself:

  • Am I writing too much?
  • Is the message confusing? Will it raise more questions than it will answer?
  • Is there anything that could be misinterpreted, or that sounds angry, desperate, or emotional?
  • Is there anything unnecessary I can remove from this message?
  • Would it be better to communicate this by phone (or in person)?

When you learn how to write in reverse, you'll give your audience exactly what they need, while getting what you need from them: freedom, confidence, and peace of mind.

That's making emotions work for you, instead of against you.

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