Is a technique for developing our ability to listen, to make a conscious effort to understand what people are really saying.

As a communication technique, it is used in many professional settings (counseling, training, therapy) but is also valuable for everyday life.

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Active Listening: The Master Key to Effective Communication

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  • Comprehending: To communicate, we must first understand what the other person (or people) are actually saying.
  • Retaining: To respond in an appropriate manner, we must understand and retain what the other person has said.
  • Responding: An active response should show that we understand what the other person has said, have paid attention to their words and also read their non-verbal cues.

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Improving Active Listening skills
  • Educate yourself on common cognitive biases and shortcuts;
  • Avoid trying to respond immediately. Allow the other person time to finish speaking, then provide a considered response;
  • Minimize conversational narcissism by keeping track of your use of pronouns(I, me);
  • Seek to develop a clear picture of the other person’s logic;

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