Learn more about marketingandsales with this collection
How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
Never Stop Learning
Michael is always trying to both teach and learn alongside his employees to give them the best sales tips and tricks he knows.
Business is always about staying ahead of the competition. If you work in sales or marketing, you need to be a life-long learner because there’s always new products, methods, or technologies flooding into the market that you need to know about and should be using.
It will help establish you as a leader in your industry and communicate your professionalism to your current and potential customers.
63
735 reads
Prioritize the customer
Michael tries so hard to be friends with everyone, many times unsuccessfully. He knows sales is about people.
Prioritizing the customer is the key ingredient to inbound marketing and laying the foundation for life-long customers. Show them their value. If a customer has or is considering, buying one of your products or services, they want to know that their business means something to you.
57
166 reads
Don't put the sales first
Michael has the ability to actually connect with people.
People know when you’re only interested in them to make money off of their needs.
Don’t be that salesy guy. Find a human connection.
They may not be the right customer now, but if you’ve made a real connection with them, you may be able to connect later down the road when the time is right.
66
302 reads
People will never be replaced by machines. In the end, life and business are about human connections. And computers are about trying to murder you in a lake. And to me the choice is easy.
MICHAEL SCOTT
56
211 reads
Your co-workers are your best resources
The employees at Dunder Mifflin are close-knit, to say the least.
If we look at that from a practical standpoint, they provide unlimited amounts of knowledge, assistance, and sales tips and techniques to each other throughout the day.
There will always be someone who has more experience or more knowledge about a topic than yourself. Surround yourself with those people! If you’re struggling to meet a customer’s needs, ask a fellow co-worker for help.
It’ll make the day go by faster, equip you to be a better salesperson for your customers, and make for interesting office Christmas parties too!
56
99 reads
51
245 reads
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Generalist. Great minds discuss ideas, average minds discuss events, small minds discuss people.
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