Learn more about communication with this collection
How to overcome fear of rejection
How to embrace vulnerability
Why vulnerability is important for personal growth
Digital body language
Research shows that about 60% to 80% of our in-person communication is non-verbal, such as pacing, pauses, gestures, and tone. All these cues bring energy and an emotional touch to our message.
- In the digital world, non-verbal language is expressed by punctuation and the use of emojis.
- Other signals will include greetings - if you include a"Hello" or just jump in, and how you end your message.
- In written exchanges, the timing of your response can cause anxiety. If you delay your answer, it may seem like a lack of interest.
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Zoom doom
Video calls have their own problems.
- In group calls, people could be asked to raise their hands before speaking or a moderator can ensure people stay on topic.
- It is not advisable to multitask during these calls or to allow yourself to be distracted. It is very obvious if you are busy looking down at your computer.
- If you know there will be an interruption, such as an incoming phone call, it's more considerate to warn people in advance or to put a message in the chatbox.
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Trust and power
In all your interactions, remain conscious of two factors: trust and power.
- A manager should consider whether their brevity is regarded as efficient or as a general lack of interest.
- We should be careful to express our appreciation. A handshake or smile used to give us those signals, but our gratitude is less evident in online communication. A simple remedy is to send a follow-up email after a virtual meeting to express that you valued someone's role or input.
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