The 7 Essential Qualities of Effective Feedback - Deepstash

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The 7 Essential Qualities of Effective Feedback

zapier.com

  • Strong emotions on both sides;
  • A focus on character rather than on behavior;
  • A lack of clarity about what needs to change and why;
  • Negative or critical feedback threatens not only our self-esteem but also our basic need for safety and security;

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Right vs. Wrong reasons to give feedback

Wrong reasons:

  • defend/excuse your own behavior;
  • to demoralize/condemn;
  • you're in a bad mood;
  • to appease a third party;

to make yourself seem superior/powerful

Right reasons:

  • commitment/concern for another;
  • sense...

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  • Specific, Timely, Meaningful, and Candid;
  • Goal-oriented;
  • Focused on the future;
  • Focused on the process, not the person;
  • Isn't afraid to be negative;
  • Can be positive;
  • Doesn't assume it's right.

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"Effective feedback requires that a person has a goal, takes action to achieve the goal, and receives goal-related information about his or her actions."

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"Information becomes feedback if, and only if, I am trying to cause something and the information tells me whether I am on track or need to change course."

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A simple template for giving effective feedback that ensures you’re hitting all the right points, that goes like this:

  1. Ask to give feedback.
  2. Tell them "You did X. It caused Y."
  3. If you’re giving positive feedback, say "Good job."
  4. If you’re gi...

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Leo Babauta

"Never criticize the person. Always criticize the actions. And when you’re making suggestions, make suggestions about actions, not about the person."

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