The 5 Core Skills Of Hostage Negotiators - Deepstash

“In crisis situations, emotions can dictate a person’s actions at the detriment of rational thinking.”

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The 5 Core Skills Of Hostage Negotiators

psychologytoday.com

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"We all need to be good listeners and learn to demonstrate our empathy and understanding of the problems, needs, and issues of others. Only then can we hope to influence their behavior in a posi...

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To use communication skills to get a person to change from a negative behavior to a more desirable one.

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A Negotiator's Goals During Crisis Management

In crisis situations a person’s actions is heavily based on emotions, at the expense of rationality. A negotiator seeks to reduce the negative emotions and bring back a more rational thinking proce...

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Core Skill 1: Active Listening

By strategically using open-ended questions, emotional labeling, mirroring/reflecting, silence, and paraphrasing, active listening allows the negotiator to gather infor...

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Core Skills 2 & 3: Empathy and Rapport

To influence someone it's necessary to show an understanding of their current emotions and behaviors; to have empathy. This can be done by attentively listening.
Building rapport inv...

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People in crisis often feel they lack control. By letting them talk and being a part of the negotiation process you give them a sense of control, helping them de-escalate and bringing yourself ...

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After using the other crisis negotiations skills you can pursue the final goal, to nudge someone else’s frame of mind t...

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