Whether you are in the business of innovation or transforming your organization in the face of accelerating change, it's important to think in terms of capability: What makes us (more) capable? How do capabilities evolve and improve? How to innovate and improve them faster, smarter, better?

The solution rewuires an infrastructure of:

• tech capabilities (Tool System): that augments our  
• human abilities (the Human System): practices, paradigms, procedures, customs, methodologies.

The efforts to improve an organizational capability and increase collective IQ can be broken down into:

• A Activities Performing the day to day functions of an organization (“business as usual”)
• B Activities Attempts to improve how we do A Activities
• C Activities Attempts to improve how we do B Activities (“improving how we improve”)

Doug Engelbart proposes that in order to face an uncertain future an organization needs to evolve from a state of business as usual to state of constant improvement, an unfinished revolution.

In Doug Engelbart's terms, an improvement community is any group involved in a collective pursuit to improve a given capability. 

An improvement community that puts special attention on how it can be dramatically more effective at solving important problems, boosting its collective IQ, is a networked improvement community (NIC). 

Improvement communities opperate at the C-level activities in an organization (see above). Meaning the group is improving the capabilities of the people working on improving the business as usual-type activities.