How to build human/bot hybrid customer service - Deepstash

Bite‑sized knowledge

to upgrade

your career

Ideas from books, articles & podcasts.

published 2 ideas

How to build human/bot hybrid customer service

medium.com

The intelligent assistant

  • Many people are off-put by humans pretending to be bots. 
  • General intelligent assistants do not scale. 
  • The unit economics of brokering consumer-to-business messaging aren’t viable. 
  • Intelligent assistants are very useful and even magical. 

1

STASHED IN:

3

Other than canned responses or annoying IVRs, customer service is mostly human-powered. There’s an opportunity to add bots to improve customer experience AND reduce costs at the same time.

It may take some time for bots to overtake the versatility, empathy and nuance of the...

STASHED IN:

2

0 Comments

Discover and save more ideas by creating a

FREE

Deepstash account.

Develop a

reading habit

, save

time

and create an amazing

knowledge library

.

GET THE APP: