How to build human/bot hybrid customer service - Deepstash
The intelligent assistant
  • Many people are off-put by humans pretending to be bots. 
  • General intelligent assistants do not scale. 
  • The unit economics of brokering consumer-to-business messaging...

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How to build human/bot hybrid customer service

medium.com

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Other than canned responses or annoying IVRs, customer service is mostly human-powered. There’s an opportunity to add bots to improve customer experience AND reduce costs at the sa...

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