Customer Experience vs. Customer Success: Explained - Help Scout - Deepstash
Customer Experience vs. Customer Success

Customer Experience (CX)

  • Considers the customer from the very beginning
  • The CX team relies on understanding how the customers think adn feel towards the company

1

STASHED IN:

9

Customer Experience vs. Customer Success: Explained - Help Scout

helpscout.com

STASHED IN:

0 Comments

The Customer's Journey
  1. When we get a new customer to set up and optimize on a product we call this onboarding
  2. Escalations happen when we address the issues that flows over t...

1

STASHED IN:

8

The Difference between CX and CS
  1. Location in the customer journey - Customer Experience (CX) begins before the consumer is knowledgeable that they are in the buying journey; while Customer Success (CS) place...

2

STASHED IN:

8

RICK DENTION

A true customer-centric company should realize that both customer experience and customer success exist to deliver great outcomes for the customer.

STASHED IN:

8

Deepstash helps you become inspired, wiser and productive, through bite-sized ideas from the best articles, books and videos out there.

GET THE APP:

MORE LIKE THIS

Had a conversation with a Food Brand last week with a clear challenge in customer service experience. They get complaints from customers every week. After so much probing I found out they have no customer experience design and customer journey map since their formation in 2014. Sharing this article was influenced by that conversation.

8 IDEAS

Product and CS often fail to work together because of three key issues.

5 IDEAS