Difficult customer conversation- How to handle them? - Deepstash
Difficult customer conversations

Some conversations become difficult due to several factors.

  • It could be due to differences in people's expectations.
  • Miscommunication can contribute to misaligned expectations.

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Difficult customer conversation- How to handle them?

customersuccessbox.com

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Non-verbal cues can affect conversations with your stakeholders. For example:

  • You make faces when you don't agree with something.
  • You avoid eye contact.
  • ...

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Examples of difficult conversations:

  • The customer has decided not to renew yet to pitch as a last chance.
  • You and your team unexpectedly failed a customer, but you have a convers...

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  • Don't be judgemental. Suppress the desire to be judgemental. Often, the customer's anger and frustration are because of genuine concerns.
  • Start with why to get...

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  • Mindset shift or perspective shift is essential before you speak to the customer.
  • Do your homework. Ensure you understand the customer and the problem...

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