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How To Use Agile Principles to Deliver Success During the Onboarding Stage
The main issues are:
- A large volume of projects
- The difficulty of measuring the project progress
- Lack of communication — ISMs were not working as a team
- Different levels of maturity/complexity: how to identify accounts in which the ISM needs to be more dedicated or less to deliver the same First Value
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The Results
The main benefits from applying the practices above are:
- The percentage of projects completed went up from 16% to 35%.
- Team work: with the daily meetings and a weekly goal all members started to collaborate more with one another
- Before the Red Hots tracking, the forecast was the coordinator’s task. Now everybody knows what is happening with every single project of their teams.
- Managing risks before deadline: the number of critical situations decreased as we anticipated problems
- Avoid overload: the more we anticipate the projects the fewer we’ll have accumulated in end of the month
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Notes From The Process Implementation
- It took 3 months to make all the team understand the steps and get into it.
- Autonomy: all the processes will only work with good, prepared contributors that are committed to the whole process.
- Feedback: Sharing feedback about the process allowed it to improve — and it is the key for all the future changes we will make
- All the team believed and got committed was it possible to shift the processes.
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How the Agile Method Works
Agile divides the deliverable result into pre-cycles of deliveries. This way it is possible to break the project down into smaller parts, which you constantly evaluate and partially improve upon as you work towards your final deliverable, using an iterative and incremental approach in order to enrich your process and produce a better and faster result.
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