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Don't Demonize Employees Who Raise Problems

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https://hbr.org/2020/01/dont-demonize-employees-who-raise-problems

hbr.org

Don't Demonize Employees Who Raise Problems
Instead of celebrating her fresh take, the marketing director was told she was being difficult, even demanding. Recently hired at a major financial firm to identify growth strategies, she spent her first 60 days on the job studying the situation. She went to meetings, asked lots of questions, and researched the marketplace responses to different campaigns.

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The key to growth

Divergent and dissident people are the key to growth and innovation. However, some leaders demonize the people who raise a problem instead of solving the problem that is raised.

They ...

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Notice the problem

Disruption, change, or growth is often the cause for the issues becoming uncomfortable.

Ask if management/key status reports explicitly name open issues that could significantly affect t...

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Define the processes

Define the processes to work on gaps to solve difficult problems all the time. The fast market dynamic requires constant learners, adapting and growing and trying new things.

    57 SAVES


    Celebrate the agitation

    Instead of demonizing people raising issues, celebrate the agitation. If people don't raise issues, consider why not. It could be because they stop believing you care or don't think you want...

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    Not complainers, but champions

    Problem spotters don't enjoy bearing bad tidings. However, they do it to advance the organization.

    Stop making it so hard on them to help you. Don't say "I hear you have a problem with u...

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