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Five Ways to Motivate Your Team with Empathy and Authority

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https://sloanreview.mit.edu/article/five-ways-to-motivate-your-team-with-empathy-and-authority/

sloanreview.mit.edu

Five Ways to Motivate Your Team with Empathy and Authority
The right communication during a crisis can help teams be more connected — and productive.

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Leadership during a crises

Leadership during a crises

No matter how well you run a business, external forces will test you, your culture, and your resolve.

Your employees will be watching to see how confident you are, how clearly you see t...

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Communication techniques for difficult times

... to help you connect with, motivate, and build trust with your employees:

  • Send out situational information that is clear and measured about what you are doing ab...

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Have Fun Together

During times of stress, intentionally building relationships and creating positive experiences within your team is vital.

Plan team-building activities, or even a simple happy hour. In...

Fight For Your Team

Ensure your team knows through your actions and words that you have their backs. 

Whether it's ensuring resources or acknowledgment for their efforts, standing up for your employees shows them that you are focused on their well-being and recognize their value. This builds loyalty and trust, and it certainly improves morale on your team and contributes to a more positive working environment, especially in periods of crisis.

Reinforce The Vision

When a team is experiencing adversity, unify them around common objectives and show their effort’s impact on the organization and the lives of others to revive their sense of purpose.

Find ways to remind your team of what they enjoy about their jobs and the value they add to others' lives. When people are inspired, they will look beyond themselves and work with passion to pursue the goals set before them, and both the individual and the organization will be better for it.

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Make Time To Connect

Workers crave a sense of authentic connection with others and the best way to do that is by bringing people together in person. But it's not always a viable alternative.

One way to do that...

Communication

  • Set clear expectations and make an effort to be a good listener.
  • Set clear boundaries. Establish a preferred time for communications so you feel respected and acknowledged.
  • Get to know others. Remote workers often have purely transactional interactions. Listen to people and get to know them.
  • Update people on what you’re working on and your availability

Use Shared Experiences

A co-located office develops its own personality through inside jokes, shared experiences, and a collaborative environment. A remote team needs to develop something similar.

Creating specific Slack channels based on interests and book clubs where the company funds the books are the easiest ways to do this for remote workers.

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Uncertainty Triggers Fear

Constant communication with the team is crucial for a manager, and the current state of affairs, when the world is in turmoil and most employees are sitting at home, it is increasingly difficult fo...

Two Tasks of a Manager

  • The first task for a manager is to be transparent, explaining to the team exactly what is known, and what isn’t known, and not to keep any team member in the dark.

  • The second task is to provide hope and a sense of possibility to the employees facing an uncertain future ahead.

Steel Yourself

Before any word is uttered to the employees, you need to understand your role and channel your leader 'avatar' in a time of crisis, as if preparing for a battle. Your steel nerves will be contagious(!) to your team members. You need to sound convincing, and it’s a good idea to follow the basics, like eating well, plenty of sleep and regular exercise.

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