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Four success factors for workforce automation

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https://www.mckinsey.com/business-functions/operations/our-insights/four-success-factors-for-workforce-automation

mckinsey.com

Four success factors for workforce automation
The fear of the future can be a powerful deterrent to change, as shown by a recent McKinsey Global Survey about the spread of automation in the workplace. Almost half of the respondent executives who rated their current automation programs a success nevertheless identified two factors-managing employee resistance to change and attracting talent-as their biggest challenges to adopting automation over the next three years (Exhibit 1).

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Automation Is Here

Automation has a huge potential to change the nature of work, freeing up workers from tedious, repetitive, and precision work. Automation is a transformational change for owners, employees and...

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Aim High

A thorough reassessment is required of how the company operates and how best to capture the impact of automation.

Companies who have just automated on the surface have had small and limited ...

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Commit and Communicate

A joint effort of commitment and communication is essential for a thorough approach to automation and has to be led by top management.

Apart from IT, all stakeholder groups like HR, Operatio...

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The Right Governance

A company-wide program, lead by the senior leaders, is essential to establish and empower a team to manage the effort.

A central transformation office is important as, witho...

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Create Internal Capabilities

It's a good idea to start building internal capabilities to ensure that the resources needed to roll out the new technologies can be sourced in-house.

Reduce dependence on external automatio...

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Talent is the largest barrier

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Be always reliable

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Share information

A good team member doesn't regard other team members with suspicion, envy or resentment.

They understand that sharing information is vital to efficient problem solving.

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