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First off, you can't get angry too because then there are two angry people.
Tell yourself they are having a bad day. Don't try to shut them up or talk over them. It doesn't ...
Active listening has three components:
Paraphrase: Repeat what they have said in your own words. "If I understand correctly... "
It also includes body language:
If you can't just listen and need to reply to a direct question, make sure you look at the problem from their perspective.
Ignore the anger and hysterics, and instead give positive ...
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Is to seek to hold the attention of a conversation on oneself. It occasionally manifests on the average person when we pretend to be listening, but we were really focusing on what we wa...
Is to not judge or analyze what the person is saying at first. Just focusing on listening and trying to understand their perspective.
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Charismatic leaders bring out our best and make us excel. Research shows that those following charismatic leaders perform better, find their work more meaningful, and have more trust in their l...
The use of imagery increases charisma.
Research shows that a high imagery speech resulted in higher ratings of charisma that a low imagery speech.
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