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How To Kindly Correct Someone When They're Wrong

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https://blog.trello.com/kindly-correct-someone-wrong

blog.trello.com

How To Kindly Correct Someone When They're Wrong
You're in a team meeting, listening to one of your colleagues present the findings from one of your most recent projects. Suddenly, as you take another bite of your cream cheese Danish, your ears perk up. Your coworker mentions that a recent webinar increased your email signups by 30%.

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The Right Time And Place

Pull the person you want to correct aside for a private, one-on-one conversation instead of highlighting their error in front of a larger group.
Also, to correct them before they get in trouble ...

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Use Clarifying Questions

They will help you to:

  • Gut-check our own correction. Hearing another person's reasoning might get you to realize that you are actually the one who's wrong.
  • It makes you seem m...

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Back Up Your Point With Evidence

When you’re correcting someone , be prepared to back up your point with real evidence, and not just your well-intended opinion.
Real data that supports your point is the single best way to corre...

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Offer To Help

To be a real team player, offer to help get the things on the right patch.
Lend a hand in repairing a situation will emphasize collaboration over competition and it will make you far more pleasa...

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SIMILAR ARTICLES & IDEAS:

Start With Something Positive

When telling someone he's wrong, don't be too direct with your approach:

Before jumping right in with something like, “This is really wrong!”, try saying, “It’s evident that yo...

Avoid Sounding Authoritative

Being overly authoritative, confrontational, and closed-minded when making a correction will only make you look pretentious and condescending. 

Be open for discussion and try saying “I’m looking at page 10 of this document, and something’s not quite matching up for me. Can we take a quick look at this part together?”

Incorporate Questions

Phrasing things as inquiries, rather than statements, makes it obvious that your intention is to facilitate a conversation that ultimately improves the end result—not just dole out strict demands.

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Milton Friedman
"The best measure of quality thinking is your ability to accurately predict the consequences of your ideas and subseq..."

Milton Friedman

Think in Years, Not Days

Before jumping to a conclusion, think about the long-term consequences of your decision.

We may respect those able to fling themselves into a hard problem and make a quick choice with seemingly little thought, but making a meaningful decision needs to be done with care for the long-term effects.

Understand Decision Fatigue

It’s important to be aware of what state of mind you’re in before tackling a hard choice.

Decision fatigue happens when the mental energy required to weigh the tradeoffs of our decision becomes too much for us to handle. 

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Building Rapport Remotely

To better build rapport and counter isolation do the following:

  • smile, tilt your chin lower so you're not looking down on them, and slow down your speech during your vid...

Relying On Text The Right Way

Voice and video calls can help you feel more in touch with your team and avoid the issues of asynchronous communication like time lags or misunderstandings.

However, you'll likely spend a lot of your day communicating via text as it’s a good way to interact without interrupting their work. So you need to be able to get your point across clearly and simply, show empathy and understanding, and be efficient to avoid wasted time.

Staying Up To Date

Remote workers can feel overwhelmed by the amount of text they have to process. So finding ways to keep on top of what's going on is imperative for communicating efficiently with others.

Create archive lists and CC irrelevant emails to them, so you can save and share them without flooding non-involved people. 

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