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How to Stay Calm in a "Crisis" at Work

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https://www.psychologytoday.com/intl/blog/mind-the-manager/201311/how-stay-calm-in-crisis-work

psychologytoday.com

How to Stay Calm in a "Crisis" at Work
The operative word in this title is "work." My premise is that most "crises" at work aren't really crises, they're "situations" that have been blown out of proportion. In all likelihood no one's hurt, no one's sick, no one's in danger or dying.

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Get and stay physically calm

Start by counting to 100 by threes so you will have to think a little. It may momentarily distract you from the panic and you'll have a better chance to think clearly.

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Look for perspective

Most work crises are overblown. It is important for those caught in the moment to search for perspective by asking themselves if it is a major problem or a problem that is quite fixable. 

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Try to be the voice of reason

If you can cultivate the ability to stay calm and look for useful solutions, you will find yourself respected for it.
The ability to stay calm yourself makes others calmer.

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Shape your perspective

Instead of focussing on the negatives in the situation, deliberately discover what is still going right. 

In choosing your perspective you are keeping the problem from consuming you.

Be solution-focused

Break the problems into workable pieces. Ask yourself how you can manage each piece.

Find opportunities

Every crisis presents opportunities for growth. Think how someone else you admire might handle the situation.

How can your crises shape you for the better?

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Slow down

Try not to react immediately, but be patient and gather as much information as possible.

If the problem will not matter a year from now, distance yourself somewhat from the situation to gain ...

Stay positive

When you are in a stressful situation, do not allow your mind to imagine the worst-case scenario. 

Focus your mind on something positive.

Never ask “what if?”

The "what if" line of questioning induces panic and lets you focus on imagined situations that escalate the problem.

Focus on the facts and work on a solution.

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Identifying Difficult People

  • The Perfectionist. If you are looking for quick results, perfectionists can be a source of frustration.
  • Control freaks. When you want to do th...

Identifying the Issue

Turn the situation inward and analyze your triggers and reactions to these situations. 

  • How do you react to a difficult person in your life?
  • How does your difficult person react to your reactions?
  • If the other person is the problem, are you growing unhealthy actions and reactions in response to him or her?
  • Are you the difficult person driving others to reactive behavior?
  • How do others react to your actions and responses?

Mitigating These Situations

Separate the facts from your assumptions. 

Separate yourself and your reactions from the negative emotions you may be feeling in the moment. 

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