deepstash

Beta

How You Can Learn The #1 Persuasion Technique of FBI Hostage Negotiators - Barking Up The Wrong Tree

Deepstash brings you key ideas from the most inspiring articles like this one:

Read more efficiently

Save what inspires you

Remember anything

https://www.bakadesuyo.com/2012/09/what-can-we-learn-from-fbi-hostage-negotiator/

bakadesuyo.com

How You Can Learn The #1 Persuasion Technique of FBI Hostage Negotiators - Barking Up The Wrong Tree
FBI Hostage negotiators know how to listen and this is the secret to connecting with people. We've all been told we could be better listeners and that listening is important. But what does that really mean and how do we do it? Let's round up the research...

5

Key Ideas

Save all ideas

Conversational Narcissism

Is to seek to hold the attention of a conversation on oneself. It occasionally manifests on the average person when we pretend to be listening, but we were really focusing on what we wa...

248 SAVES


Active Listening

Is to not judge or analyze what the person is saying at first. Just focusing on listening and trying to understand their perspective.

243 SAVES


The Three Components of Active Listening

  1. Paraphrase: Consists of repeating at the speakers a summary of what they say, so they feel understood.
  2. Inquire: Obtain all the information that is relevant to the resolut...

325 SAVES


Active Listening On The FBI’s Hostage Negotiation Techniques

The FBI uses a process composed of five sequential stages:

To establish rapport (Stage 3) with the subject, active listening skills (Stage 1) and empathy (Stage 2)...

257 SAVES


The FBI’s Use Of Active Listening Techniques

  • Minimal Encouragements: Through body language, or brief verbal replies, negotiators demonstrate that they are focused and listening attentively to the subject, this encourages the subje...

254 SAVES


SIMILAR ARTICLES & IDEAS:

How to deal with a hothead

How to deal with a hothead

First off, you can't get angry too because then there are two angry people.

Tell yourself they are having a bad day. Don't try to shut them up or talk over them. It doesn't ...

Active listening

Active listening has three components:
Paraphrase: Repeat what they have said in your own words. "If I understand correctly... "
Inquire: "You mentioned you found our proposed price unacceptable. Help me understand how you came to this conclusion?"
Acknowledge: "It sounds as if you're quite disappointed with..."

Active listening should be maintained throughout the conversation.

Communication is more than just words

It also includes body language:

  • 55 percent of what you convey comes from your body language.
  • 38 percent comes from your tone of voice.
  • Only 7 percent is from the words you choose.

You don't want to argue over the phone or email as they are stripped of facial expressions and gestures and unwittingly simulating a blank emotional radar.

one more idea

“In crisis situations, emotions can dictate a person’s actions at the detriment of rational thinking.”

Jeff Thompson

"We all need to be good listeners and learn to demonstrate our empathy and understanding of the problems, needs, and issues of others. Only then can we hope to influence their behavior in a positive way.”

"We all need to be good listeners and learn to demonstrate our empathy and understanding of the problems, needs, and issues of others. Only then can we hope to influence their behavior in a positive way.”

The Goal In Law Enforcement Hostage Crisis Situations

To use communication skills to get a person to change from a negative behavior to a more desirable one.

5 more ideas

5 Steps for Effective Crisis Negotiation

  • Prepare for crisis: Good crisis-management plans predict and set mechanisms to deal with and minimize the effects of disputes.
  • Establish ground...

Characteristics of Crisis Negotiation

  • High stakes, including communication towards conflict resolution.
  • Unpredictable.
  • Heightened negative emotions, often leading to conflict escalation.
  • Multiple parties and teams are involved.