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If You Feel Like You’re Regressing, You’re Not Alone

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https://hbr.org/2020/05/if-you-feel-like-youre-regressing-youre-not-alone

hbr.org

If You Feel Like You’re Regressing, You’re Not Alone
Crisis is often a three-act story: Emergency. Regression. Recovery.

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The path that crises follow

The path that crises follow
  • Emergency: the team energy rises, teams instinctively pull together and performance goes up.
  • Regression: people get tired lose their sense of purp...

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The regression phase is uncomfortable

Regression as a phenomenon comes from developmental psychology and relates to how people go back to a less mature stage when faced with pressure.

It is the most dangerous p...

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Getting through the regression phrase

  • Identify how deep you and your team are into the regression phase.
  • Disrupt the team and create a new “day one.”
  • Learn how to adj...

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Reorientation

It starts with changing the focus of your team from the short-term risks to your company’s bigger-picture contribution and longer-term opportunities. You change the question fr...

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Leaders during crises

A crisis can be both a moment of glory and and a moment of failure for a leader. The people they work with will remember their actions and decisions, positive or negative, for years to come.

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How Your Mind Registers Information

To use your memory, you need to figure out how your mind registers information. It can be in writing or audio/visual format. It’s important to leave technology behind and focus on the individual or group in front of you.

  • When we get introduced to someone or meet them for the first time, repeat their name often in your conversation.
  • Do not hide behind your laptop taking notes during a meeting.
  • Make it a game to remember people's names as you walk by the office.

What We Avoid Doing Might Help Us

The boring, routine work that is often delegated to others is a memory-enhancing goldmine.

Repetitive tasks like organizing information, digitizing an old contact list, inputting information manually on a laptop or PC, which leaders would normally delegate to others, can aid us in recalling information and memory consolidation.

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Uncertainty Triggers Fear

Constant communication with the team is crucial for a manager, and the current state of affairs, when the world is in turmoil and most employees are sitting at home, it is increasingly difficult fo...

Two Tasks of a Manager

  • The first task for a manager is to be transparent, explaining to the team exactly what is known, and what isn’t known, and not to keep any team member in the dark.

  • The second task is to provide hope and a sense of possibility to the employees facing an uncertain future ahead.

Steel Yourself

Before any word is uttered to the employees, you need to understand your role and channel your leader 'avatar' in a time of crisis, as if preparing for a battle. Your steel nerves will be contagious(!) to your team members. You need to sound convincing, and it’s a good idea to follow the basics, like eating well, plenty of sleep and regular exercise.

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Leaders in a time of crisis

Leaders in a time of crisis

As a leader, when facing a crisis, you have to adopt the best position in order to ensure the efficiency of your action. And, most importantly, this action has to be taken as fast as possible. ...

The “First 15 Minutes” checklist

The “First 15 Minutes” crisis management checklist:

  • focus on the current matter.
  • become the trusted voice in this crisis. Designate a crisis team.
  • monitor in real-time what the media has to say on the topic.
  • get a deeper understanding of the scope of the issue and the vital decisions to be made.
  • prepare an initial 'holding statement' in order to make your opinion pubic. Make sure the statement goes viral fast.
  • document well before speaking publicly. 
  • show humanity, compassion, and concern for any human toll – and mean it. 

  • follow up on everything that you have engaged yourself to fulfill.

Don'ts for times of crisis

Dealing with a crisis increases the risk of taking bad decisions. When times get harder:

  • don't lie, minimize the situation or make jokes regarding the crisis.
  • don't run away from your responsibilities.
  • don't hurry to issue a denial unless you have all the facts.
  • make positive statements when talking about the matter, rather than negative ones.
  • don’t let your fears of liability trump your humanity.
  • don’t speculate until you fully understand the situation.