Management Skills 101: How setting expectations is critical to leadership - Experteer Magazine

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Management Skills 101: How setting expectations is critical to leadership - Experteer Magazine
Research states one of the top reasons for unhappiness in the workplace is communication issues with one's manager/supervisor. One of the key shortcomings for this case lies with the managers. Very often managers make incorrect assumptions that employees have all of the information needed about what needs to be done, without having been told how things work.


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Why setting expectations is critical

One of the top reasons for unhappiness in the workplace is communication issues with one’s manager/supervisor.

Managers tend to make incorrect assumptions that employees have al...



It’s crucial for your team to know exactly what is expected of them.

The unwritten rules about the level of quality expected in the work, and the depth of knowledge that needs to be displayed...



Communication is one of the most critical components of organizational life, and it is far too important to leave to chance.

What’s the preferred way of communicating, both formally and informall...



When working closely together with multiple people on multiple tasks, it’s important to keep track of your time and that of the others working with you.



It’s the responsibility of the manager to make sure that the organizational principles, behaviors, values, and overall expectations are clarified.

All employees bring their past experien...


Evaluating Performance Expectations

  • Does your team know what’s expected of them?  Let your team paraphrase what has been told to them. 
  • Have you told your team what they can expec...
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    Communicate Early And Often

    An effective leader communicates early and often. 

    Don't assume that your team understands your expectations. Instead, proactively communicate your expectations. Empower them to m...

    Come To A Democratic Decision

    The right way to set expectations is to sit down with your employees and discuss everyone’s needs and expectations. Then come to a mutually agreed solution.

    Focus On The ‘What,’ Not The ‘How’

    An good approach for employees to best meet expectations is to focus on “what” your desired outcome or vision is. It allows employees to feel more invested in the process toward completion.

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    Setting employee expectations

    A recent study reveals that almost half of all U.S. employees are unsure of what's expected of them.

    Setting clear employee expectations can benefit your business. Management must co...

    Employer/Employee expectations

    Employee expectations to maintain:

    • Displaying a positive and respectful attitude
    • Working with honesty and integrity
    • Performing their work to a reasonable standard 

    Employees expectations;

    • Proper training, support and leadership from management and access to resources
    • Timely and accurate payment of wages
    • Safe working environments
    • Explanation of responsibilities, company policies and procedures
    • Regular feedback from supervisors or managers.

    Team expectations

    Team expectations refer to the behaviors that occur while working together on tasks. 

    • Respect and courtesy to everyone.
    • Be accountable for your work.
    • Be reasonably flexible about task assignments.
    • Be willing to lend a helping hand.
    • Ask for help when needed.
    • Work safely together.
    • Be open to constructive feedback.
    • Be self-motivated and reliable.
    • Share ideas for improvement.
    • Be cheerful, positive and encouraging to other team members.

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    Working Remotely

    There is ongoing turbulence in the workplace due to the uncertainties provided by the new virus, resulting in a whole lot of people working from home. Normally the work-from-home policies are esta...

    Common Challenges of Remote Work

    Even high-performing employees can face a decline in job performance and engagement when working remotely. This can be due to:

    • Lack of face-to-face supervision, which leads to a two-way communication gap and even mistrust.
    • There is a delay in the procurement of information as remote workers aren’t able to sense the atmosphere and real-time events at the workplace, leading to a lack of ‘mutual knowledge’.
    • A sense of isolation among remote workers, leading to a feeling of less belongingness within the organization.
    • Distractions at home due to unplanned work-from-home transition, with employees balancing childcare and many other responsibilities along with work.

    Improving Engagement And Productivity

    A few specific, research-backed steps that can be taken to improve the engagement and productivity of remote employees:

    • Establishing Structured Daily check-ins, by establishing a daily call or touchpoint.
    • Providing several different communication technology options, using virtual communication tools like Slack, Zoom, Microsoft Teams etc., and making use of video conferencing.
    • Establishing clear rules of engagement for communicating with the coworkers or the managers, according to the levels of urgency.
    • Providing opportunities for remote social interaction by talking about non-work activities, thereby reducing the feeling of isolation among remote workers.
    • Offering encouragement and emotional support by listening to the workers, acknowledging their stress, and keeping their needs and issues in focus.