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The Art of Saying Sorry: How to Make Your Apology as Effective as Possible

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https://www.inc.com/john-boitnott/the-art-of-saying-sorry-how-to-make-your-apology-as-effective-as-possible.html

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The Art of Saying Sorry: How to Make Your Apology as Effective as Possible
Transparency is an important quality in effective employees. One of the most important aspects of transparency is acknowledging when you messed up, and attempting to fix it. Many people struggle with apologies - either giving them or receiving them - both inside and outside the business world.

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Resentments Build

Timeliness is crucial for workplace apologies. Tensions can easily escalate to the point of making work unbearable for one or more partie...

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Consider Legal Entanglements

In some situations, an apology can equate to an admission of guilt. If there are any concerns about the repercussions of an apology, you may want to consult with your legal ...

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Don't Assume Fault that Isn't Yours

If you are wrongly blamed for a mistake, make your case and speak up for yourself. 

You may be tempted to cover for others, and while helping som...

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Don't Compromise Personal Values

Some business people employ underhanded or downright illegal tactics in their work. If you are pressured to do the same and refuse, there is no need to apologize. Your personal...

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SIMILAR ARTICLES & IDEAS:

Be sincere

The only time to apologize is when you’re genuinely remorseful. 

Avoid any apology that is forced. The person you are apologizing to will pick up on your ...

Be honest and vulnerable

In order to show your sincerity when apologizing, you must be honest and vulnerable. That can lead to the cultivation of meaningful relationships. It can also lead to rejection, which is what makes it so scary. 

When you apologize, be willing to share openly and candidly, allowing emotions to flow freely, so that you can be fully seen.

Admit fault

Take responsibility for your actions and admit your mistakes or transgressions. State them out loud. Yes, it will be scary. It will feel shameful for a time. But it is worth it.

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6 Components of a good apology

  1. Expression of regret
  2. Explanation of what went wrong
  3. Acknowledgment of responsibility
  4. Declaration of repentance
  5. Offer of repair
  6. Request for forgiveness

Communicate Effectively And Sincerely

The content of an apology is only half the battle. The delivery matters as well. If you mumble, avert eye contact, or stand in the corner with your arms crossed, it won’t matter what you say. 

No matter how much damage was done, a sincere apology restores faith.

The Courage To Apologize

Saying you’re sorry is uncomfortable. It can be hard to admit your shortcomings and acknowledge your mistakes. But taking responsibility is the key to restoring trust.

Apologies are not about right and wrong

They're about taking responsibility for unintentionally (or even intentionally) hurting someone emotionally or physically.

You apologize less because of you and your c...