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The Simple Guide to Asynchronous Communication

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https://www.inc.com/david-cancel/the-simple-guide-to-asynchronous-communication.html

inc.com

The Simple Guide to Asynchronous Communication
This is not business as usual. To ensure you're being respectful of your teams' and your customers' time, try asynchronous communication.

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Asynchronous Communication

Asynchronous Communication

.. .is defined as working with tools that don’t demand an immediate response.

Remote work has its own set of challenges (like different time zones) and is filled with distractions....

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Well Thought Out Actions

Asynchronous communication allows you to think and reflect before taking action. 

While real-time communication is all-important, the global crisis and work-from-home culture have made u...

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Asynchronous Video

Constant video interaction is great to look as if you are working but isn’t the best use of your time. Rather than being on the video call for everything, it’s better to make a video recording of t...

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Voice Notes

They are a great way to call someone and talk to them without disturbing them in real-time. 

A phone call is no longer polite now and sending a voice message while discussing an idea, fe...

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Email in Asynchronous Communication

This is one of the oldest and most reliable means of asynchronous communication. 

Using email in conjunction with a text message or an attached video works even better. Try to be context...

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SIMILAR ARTICLES & IDEAS:

Effective communication

... is imperative for every successful business. Poor communication inevitably causes misunderstandings, confusion and conflicts that hinder productivity and professi...

Effective Communication is vital in business

  • It helps to create effective brand messaging.  It determines how your brand is perceived and also builds trust with customers.
  • Customer service relies on good communication. "60% of consumers have stopped doing business with a brand due to a poor customer service experience."  Microsoft’s 2016 Global State of Customer Service Report.
  • It enables positive team relationships.  Effective communication helps to unite teams and create a safe environment to express themselves.
  • It helps to prevent misunderstandings and conflicts. It can help to defuse a potentially explosive dispute while bad communication can set it off.

Worst Communication Mistakes

  1. Using a One-Size-Fits-All Communication Approach. Tailor the communication style to the intended audience.
  2. Speaking More and Listening Less. Listen to what is said, how it is said, and to what is not said.
  3. Assuming Instead of Asking More Questions.
  4. Using Negative Tone. Choose words carefully to eliminate negative reactions.
  5. Avoiding Difficult Conversations.

  6. Reacting, Not Responding.

  7. Not Keeping an Open Mind. Accept and respect differences, listen without judgment and consider all sides of an issue.

Team communication

  • Open and effective team communication keeps projects moving, co-workers happy, and ideas flowing.
  • Bad team communication kills company culture,  leads employees...

Effects of poor communication

  • Instead of looking for solutions, we waste time checking communication tools.
  • We don't talk about our expectations.
  • Communication bleeds into our out-of-work time, instead of leaving it at work.

Open communication

It doesn’t mean just telling people to share their thoughts, but actually doing it yourself and setting clear rules and guidelines about how to share.

It isn’t just about how you share information but also what gets shared. 

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Active listening

Is a technique for developing our ability to listen, to make a conscious effort to understand what people are really saying.

As a communication technique, it is used in many prof...

Core components of Active Listening

  • Comprehending: To communicate, we must first understand what the other person (or people) are actually saying.
  • Retaining: To respond in an appropriate manner, we must understand and retain what the other person has said.
  • Responding: An active response should show that we understand what the other person has said, have paid attention to their words and also read their non-verbal cues.

Improving Active Listening skills

  • Educate yourself on common cognitive biases and shortcuts;
  • Avoid trying to respond immediately. Allow the other person time to finish speaking, then provide a considered response;
  • Minimize conversational narcissism by keeping track of your use of pronouns(I, me);
  • Seek to develop a clear picture of the other person’s logic;