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What is Crisis Management in Negotiation? - Harvard Law School

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https://www.pon.harvard.edu/daily/crisis-negotiations/crisis-management-negotiation/

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What is Crisis Management in Negotiation? - Harvard Law School
What is crisis management in negotiation, and how can you deal with a growing crisis in your organization? Advice from hostage negotiators can help defuse tensions to all parties' satisfaction. Organizations often establish elaborate business crisis management plans.

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5 Steps for Effective Crisis Negotiation

  • Prepare for crisis: Good crisis-management plans predict and set mechanisms to deal with and minimize the effects of disputes.
  • Establish ground...

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Characteristics of Crisis Negotiation

  • High stakes, including communication towards conflict resolution.
  • Unpredictable.
  • Heightened negative emotions, often leading to ...

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SIMILAR ARTICLES & IDEAS:

Types of Negotiators

  • Integrative negotiators: create value between negotiating counterparts.
  • Distributive negotiators: maximize their claim to value in the negotiation at hand.
  • Cr...

Police Negotiation Techniques

They aim to reconcile a counterpart’s problems with the need to maintain the peace for society at large.

Using active-listening techniques, maintaining an open-minded approach, and building rapport to influence one’s counterpart are some of the skills used to resolve conflict and this skills can also be used on other kinds of negotiation.

7 Essential Crisis Negotiation Skills Of a NYPD Negotiator

  • Communication: Opening communication avenues to your counterpart signals you are ready to listen and builds rapport between you.
  • Patience: Allowing your counterpart to air concerns and not jumping to conclusions or rushing towards a resolution also builds rapport.
  • Active Listening: An affective skill that helps to maintain an open dialogue and build trust between counterparts also doubling as information gathering.
  • Respect: Makes your counterpart feel understood and that their concerns are being heard and addressed.
  • Calm: its display helps the counterpart feel there is an alternative way to taking harsh measures.
  • Self-Awareness: It's establishing a relationship with the counterpart while keeping communications strategic and purposeful.
  • Adaptability: Is to adapt and respond to changing circumstances in a way that further negotiation goals.

Win-Win Negotiation

It involves working to get the best deal possible for yourself while also working to ensure that your counterpart is satisfied.

The “win-win” negotiators seem to have the most success....

Crises Can Confuse Communication

Failing in communication can have a big impact during a crisis. Sometimes things that are transparent to one party may be interpreted differently by another. Therefore, choosing certain words ...

Talking vs Speaking

During a crisis, using the word "talk" to begin a conversation, "Can we talk about how you are?" often gets a negative response. The reason is that we place little value on "talk." Talk is cheap or meaningless. However, substituting the word with "speak", seems to have better results.

"Talk" is loaded with context that makes it fruitless in these scenarios, while the word "speak" is free from those associations.

Being Willing

The principles for a positive and constructive discussion are framing your conversation in positivity.

By framing conversations to focus on the positive, one can move a problem forward.

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