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What's Empathy Got to Do With It?: How to Exercise Your Thinking and Feeling Muscles

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https://www.mindtools.com/pages/article/newLDR_75.htm

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What's Empathy Got to Do With It?: How to Exercise Your Thinking and Feeling Muscles
Empathy is the ability to identify and understand another's situation, feelings, and motives. Find out why this is so important in the workplace.

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Empathy

Empathy

Empathy means seeing things through someone else's eyes. It is an essential component that keeps relationships running smoothly. It allows us to create bonds of trust, gives insights into anoth...

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Empathy in the business world

There are many studies that link empathy to business results. Empathy is correlated with increased sales, performance of the best managers of product development teams, and with enhanced performanc...

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Reasons why empathy is important

Dr. Daniel Goleman gives three reasons why empathy is so important:

  • The increased use of teams (that could spark different emotions.)
  • The rapid pace of globalization (with ...

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Where empathy comes from

Empathy is a process of thinking and emotion.

  • We need our reasoning skills to understand another person's thoughts, feelings, r...

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How to develop empathy

  • Truly listen to people. Pay attention to their body language, tone of voice, emotions behind what they are saying to you, and to the context.
  • Don't int...

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SIMILAR ARTICLES & IDEAS:

Zeno of Citium

“We have two ears and one mouth, so we should listen more than we say.”

Zeno of Citium

Good listening

Good listening doesn't follow a technique as much as being willing to enter into another person's life.

Listening through the screen of your own desires means that you are listening to your own voice and desires. It is the same as not listening at all. Listening demands wiping the slate of your mind clean.

Not knowing what to say

Not knowing what to say when someone confides in you is a daunting feeling. However, we feel that way because we mistakenly think the person reaching out is asking for an explanation.

It is more important just to be there, so the other person doesn't feel alone.

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Learning to communicate effectively

Effective communication is an attainable and deliberately acquired skill set, one that can be learned and practiced over time.

While it’s true that individual attributes can make

Smoke out original though

To become a more effective communicator, you must 'smoke out' original thought. Rather than conforming to the status quo, make a conscious decision to abandon overdone and clichéd material/

Citing tired platitudes might win you a few "cool points" in social media circles, but they will only take you so far if you're truly striving to effectuate change. 

Prepare an impactful delivery

Once you’ve developed a fresh idea, work on organizing your message and polishing your delivery. Think about:

  • How  you will launch a stunning opening and closing line
  • How you will organize your material succinctly so that it is both moving and memorable (perhaps tweetable and repeatable)
  • Compelling details that should be included.
  • Your vocal and non-verbal communication (body language).

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Nonviolent communication

It lets us reframe how we express ourselves and hear others. 

It allows us to speak in terms of what we observe, how we’re feeling, what our needs are, and how we respond to other...

The objective of nonviolent communication

Is to empower functional giving and receiving. 

If implemented correctly, it can replace knee-jerk reactions and old, ineffective patterns. It can be built like any habit.

Observation

  • Take a mental step back and just watch what's happening in the current situation.
  • Record these observations in your mind without assigning value to them
  • Hold back from judgment or evaluation
  • Say what you see, but not what you think of it. Examples: “What I’m hearing you ask me is…” or “I see that you want this…”

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