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When it comes to team communication, faster isn’t always better

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https://qz.com/work/1853725/why-asynchronous-communication-works-for-teams/

qz.com

When it comes to team communication, faster isn’t always better
The frantic pace of always-on culture needs to slow down.

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Faster Isn’t Better

Faster Isn’t Better

Back-to-back video calls, all-day team chats combined with an expectation of immediate response is taking its toll on people trying to work from home.

In the quest to create a real-time ...

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Asynchronous Vs Synchronous Communication

  • Asynchronous communication is when we send a message (such as emails) without expecting an immediate response. The recipient can take hours to answer it.

  • ...

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Communication Boom

Team communication has increased by 50 percent in the last 20 years. We spend an average of three hours a day working on emails. On an average, Slack users send about 200 messages in a day.

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Problems With Real-Time Communication

The overhead of real-time communication leads to:

  1. An inability to focus and make any meaningful progress in work.
  2. The constant interruptions, and context-switching draining...

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Benefits Of Asynchronous Communication

  1. More control over the workday, and on how we structure our lifestyle due to flexible work hours.
  2. High-quality responses due to workers having the time to think, reflect, and provid...

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The Async Mindset

This requires managers to:

  1. Focus on the output rather than the number of hours worked.
  2. Trust their employees and give them space and freedom.
  3. Understand that 24/7...

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The Default Setting

While face-to-face connections are important, make sure that zoom meetings, phone calls and other real-time communication are not the rule, but an exception.

Personal and real-time int...

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SIMILAR ARTICLES & IDEAS:

Asynchronous communication

There are mainly two ways to communicate within a company: synchronous and asynchronous communication. While the second type has always been widely practiced, as face-to-face meetings or any other ...

Real-time communication drawbacks

While real-time communication inside of a team might lead to solving faster some issues, it also has various disadvantages. 

For instance, having your colleagues come to ask you questions to which you feel pressured to answer on the spot leads to you being continuously interrupted, which results in being less productive and feeling stressed or even getting a burnout, as you try to do everything in proper time.

The asynchronous workplace

When the employees are provided with control as to when they are willing to communicate with their co-workers, there are many advantages that emerge. 

For instance, having the freedom to decide exactly how your working day should look like leads to more satisfied employees as well as to better communication within the team. Further benefits vary from feeling less stressed due to better planning to greater transparency and more efficient work.

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A Central Management Tool

A Central Management Tool

Physical presence does play a large part in moving our projects forward. Managing a project remotely requires a diligent and transparent approach to keep track and maintain the various tasks, deadl...

Keep teammates accountable

Creating accountability is a great way to manage the work remotely. Accountability is shifted to the teammates, who are now supposed to be responsible for their own work and decisions.

One way to build accountability in remote teams is to assign groups and let teammates hold each other responsible. Also make teammates share their work experience and any issues they face, publicly (within the team) so that it acts as a ready solution for others, reducing repeat work.

Document Everything

Even if the team is small, document, formalize and map each process, making it scalable and automatic.

Standard Operating Procedures, if used correctly in a remote setting, can act like a central nervous system.

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Assembling the Team

... that's capable of executing in a remote setup:

  • Hire doers: they will get stuff done even if they are working from a secluded island.
  • Hire people you can trust....

Software/Tools

In a remote team, you'll need the right tools to make sure everyone stays on the same page and can continue to execute without a physical person standing next to them.

You likely will need a tool in certain categories like group chat and video conferencing to make remote successful.

Processes

Good processes let you get work done in the absence of all else. They provide structure and direction for getting things done.

A few examples from Zapier:

  • Weekly Hangouts;
  • Weekly One-on-Ones;
  • Bring the team together 2 times/year somewhere cool;
  • Automate anything that can be automated.