The user is not an expert. My doc doesn't require me to know the difference between low-density and high-density lipoproteions.
Don't assume user should know what kind of browser they use or what is the best flow to use the app.
But yes, no matter how much you think of it, sometimes the user demand feature that seem pointless and he can have difficulties with functions that seem to be self-explanatory.
As already mentioned, debugging is considered a subset of troubleshooting. However, troubleshooting does not always entail solving the problem at that moment in time. There may be procedural constraints or workflow protocols that prevent the issue from being solved immediately. Debugging, on the other hand, is meant to discover and fix a problem all in the same session, whenever possible.
People use the two terms interchangeably, which can add to the confusion
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