Learn more about entrepreneurship with this collection
How to create a successful onboarding process
Why onboarding is crucial for customer retention
How to measure the success of onboarding
Maintain excellent communication standards
Communication is key for longevity in any type of relationship, and the client relationship is no different.
Always be very transparent when it comes to client work. They want to know you are on top of any projects they’ve given you. They want to be secure that they’ve chosen the right business to work with.
The purpose of this step is to communicate any information the client might want before they’ve had the chance to ask for it.
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Embrace criticism
When a client is unhappy with your work, take the time to hear them out. Find out what is wrong and really listen to their concerns. Also, thank them for contacting you with criticism.
- If you see you’ve made a big mistake before the client has noticed, don’t cover ...
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Make them feel individual
No matter how many clients you take on, always make them feel as if they are individuals. The reason? All people like to feel special.
Anytime you can show interest in a client’s passions, you are showing that you care about them as individuals, leading to a poten...
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Don’t forget the tiny details
How to do it:
- Look at your final product and research ways to improve it. Compare your final product against the competition
- Ask yourself how you can make your product stand out more
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20% of clients that give you 80% of your income
The main takeaway from the book The 4-Hour Workweek is to retain the 20% of clients that give you 80% of your income and let go of the clients who are giving you more work without the extra financial incentive.
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Thank your client in a unique but relevant way
How to do it:
- Think of unique gifts that are relevant to your business.
- Order gifts in bulk and claim them as a business expense to save money.
- Ensure gifts are a surprise.
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Asynchronous communication
There are mainly two ways to communicate within a company: synchronous and asynchronous communication. While the second type has always been widely practiced, as face-to-face meetings or any other in-person communication, the second type is just slowly being discovered.
In fact, asynchr...
The importance of synchronous communication
While asynchronous communication has so many proven advantages, like happier employees, there is still a need for synchronous communication to be ensured within the team.
Each team member should have at least one monthly one-on-one with their leader, teams should participate in Z...
The process principle
Incorporating efficient production processes into knowledge work can make an incredible difference in increasing performance and minimizes ambiguity as to what to work on at any given time. Task boards like Asana and Trello are some of the key tools when it comes to setting up processes....
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