Learn more about entrepreneurship with this collection
How to create a successful onboarding process
Why onboarding is crucial for customer retention
How to measure the success of onboarding
Embrace criticism
When a client is unhappy with your work, take the time to hear them out. Find out what is wrong and really listen to their concerns. Also, thank them for contacting you with criticism.
- If you see you’ve made a big mistake before the client has noticed, don’t cover it up. Rather, call them ahead of time and explain the situation.
- If a client has a complaint, honestly take the time to listen to them and apologize, without making excuses.
- Find a way to rectify the situation.
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Make them feel individual
No matter how many clients you take on, always make them feel as if they are individuals. The reason? All people like to feel special.
Anytime you can show interest in a client’s passions, you are showing that you care about them as individuals, leading to a poten...
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Maintain excellent communication standards
Communication is key for longevity in any type of relationship, and the client relationship is no different.
Always be very transparent when it comes to client work. They want to know you are on top of any projects they’ve given you. They want to be secure that they...
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Don’t forget the tiny details
How to do it:
- Look at your final product and research ways to improve it. Compare your final product against the competition
- Ask yourself how you can make your product stand out more
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20% of clients that give you 80% of your income
The main takeaway from the book The 4-Hour Workweek is to retain the 20% of clients that give you 80% of your income and let go of the clients who are giving you more work without the extra financial incentive.
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Thank your client in a unique but relevant way
How to do it:
- Think of unique gifts that are relevant to your business.
- Order gifts in bulk and claim them as a business expense to save money.
- Ensure gifts are a surprise.
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Living With Criticism
There are a number of valuable tips to help you learn to take criticism well and use it to get better at whatever you are doing:
- Breathe.
- Detach from the situation or event mentally.
- Listen actively.
- Get specific demands and relevant, constructive criticism...
Criticism ≠ Debate
To ensure that the best ideas really do win, you can encourage employees to debate with facts and data, rather than with personal criticism.
Steve Jobs of Apple has compared the process of organizational debate to a rock tumbler, in which the p...
Dealing with criticism that cuts
- Distance Yourself From the Situation to allow you to calm down. Do not react or take it personally.
- Try to Understand Your Boss's Intentions. Is he's upset with your performance or exceptionally stressed or prone to say things he doesn't fully mean?
- Summariz...
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