The ability to understand the emotional makeup of other people.

There are three distinct types of empathy:

  • Emotional empathy: “You feel awful? Then I feel awful too!”
  • Cognitive empathy: “I understand that you are feeling awful. That must suck.”
  • Compassion: “You feel awful? I feel for you. How can I help?”

Compassion is what we focus on for EI.

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