Airbnb is known for its 7-star design principal - Deepstash
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Airbnb is known for its 7-star design principal

Here's how Airbnb think about service past 5 stars:

  • 5-star service — You leave the airport, go to the Airbnb, your hosts are in the house and let you in.
  • 6-star service — All of the above + your host picks you up at the airport. 
  • 7-star service — All of the above + more to make you feel welcome.
  • 8-star service — Your hosts make you feel honoured for coming. 
  • 9-star service — The moment you step off the plane your hosts do way more than what you'd expect. 

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Airbnb get on its feet

Big ideas often sound stupid in the beginning. Many ideas come from solving your own problem.

At the start of Airbnb, the founders didn't think it would be a big idea. They thought it would be able to pay the bills until they could develop a big idea. They launched multiple times. ...

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The start of Airbnb

Brian Chesky was a student at the Rhode Island School of Design (RISD) and studied industrial design. At RISD, they told him because he was a designer, he could change things. 

At one time, there was an international design conference in San Francisco and all the nearby hotels were sol...

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Startups consist of multiple stages

People often think Airbnb took off on its own, but they gloss over the other stages of a startup.

  • Stage 1 is easy. Solve a problem of your own, find 100 people who love your product, find good co-founders, etc. The first stage is about survival.
  • The second stage is firefightin...

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