Learn more about communication with this collection
How to build positive relationships with colleagues and superiors
How to navigate office politics without compromising your values
How to handle conflicts and difficult situations in the workplace
Group chat and messaging tool for business
Group chat is an important tool in the communications toolbox. It is valuable for special cases and less useful for general cases.
When used appropriately and sparingly, it's great. But it becomes a potential enemy when it systematically controls and diverts your attention away from doing great work.
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17 reads
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How to make a real-time/asynchronous split work
As a rule of thumb, use group chat in real-time sometimes, asynchronous most of the time.
- Don't expect everyone to be in chat all day.
- If it's important, slow down. The conversation is not suitable for a chat room.
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5 reads
We still lean on chat too much, and I'd like to see us make a major effort to cut back. Understanding the positives and negatives, and how they play off one another, is central to getting the most out of something. Ignoring the pros because the pros are so good, or dismissing the pros because the...
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2 reads
Group chat as the primary method of communication
Group chat as the main method of communication leads to:
- Mental fatigue and exhaustion. Group chat feels like an all-day meeting with no agenda.
- An ASAP culture. Everything must happen...
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5 reads
Group chat is great for
- Hashing things out quickly. Throw in some words and a picture, get some quick feedback and move on.
- Red alerts, such as a crisis or a server that's down.
- Having fun is essential. A chat works great to develop culture, make in...
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12 reads
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