Conduct A/B testing - Deepstash

Conduct A/B testing

Before deciding to implement a new digital tool for all the staff, some businesses first let a few employees try it out and give their initial impressions including if it may be helpful.

Companies should use A/B testing to improve their employee experience (EX) the same way they use it to improve the customer experience (CX).

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MORE IDEAS FROM Does Your Team Really Need Another Digital Tool?

An explosion of new technology

The pandemic brought on new challenges that have led businesses to take a huge leap in digitisation. An October 2020 survey found that companies adopted more technology in the previous months than they had over several years.

Businesses have benefited from new technologies, as employees worked from home, supply chains revolutionised, and customer habits changed. However, all the latest tools can be disrupting for workers. 43% of workers say they're spending too much time switching between tools to search for the information they need.

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Organisations often consider individual pieces of software in a vacuum without considering how each new tool will slot into the already tech-heavy workflow. Instead, they should think of their tech stack as similar to one app, not many.

When a new element is introduced to the stack, it should work seamlessly with the other tools, requiring little extra effort. The element should simplify the process and save time for an employee.

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Many employees have a wide range of digital literacy. However, some workers find new technologies confusing and intimidating.

People that oversee the tech stack are often tech-savvy and not a barometer for how easy a new tool is to use. When a new tool is considered, ask the company that creates it what digital skill level it needs. The apps you adopt should be easy to use for as many of your employees as possible.

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The model of future work

By 2030, up to 30 to 40 percent of all workers in developed countries may need to move into new occupations or upgrade their skill sets. Skilled workers in short supply will become even scarcer. Any company that doesn't join the early adopters and doesn't address its underlying talent needs may fall short of reaching its goals.

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1. Business Process Manger
  • analyzing and the modeling of business processes
  • digitization of processes and the implementation of artificial intelligence in companies
  • close customer contact and cooperation with different departments
  • usual background is a training or degree with an IT background

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Excess meetings

Remote working has only exacerbated the problem of excess meetings, with casual deskside chats replaced by default half-hour Zoom calls. Analysis of employees' meeting invitations at 21,500 global companies by Harvard Business School revealed that although meetings were on average 12 minutes shorter versus pre-pandemic, people were attending 13% more of them, with the number of invitees rising by 14%.

More meetings, for more employees, mean more fragmented workdays – which impacts on productivity. Zoom fatigue creeps in, the risk of burnout spikes.

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