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Mindfulness
Prioritization
Personal growth and development
Sometimes a customer is legitimately upset
Learn what will make the customer happy. It may be as simple as just asking. (You don’t know if you don’t ask.) It’s definitely not arguing with the customer.
Find out what’s behind any frustration, disappointment, and even anger. Talking it through with the customer, rather than pointing blame or making excuses may be the simple solution.
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Agree to disagree
You really can’t win an argument with a customer. It’s not that the customer is always right. They aren’t.
So, how can you let them always win an argument? Well, don’t get in the argument, to begin with. Sure, you can win the argument, but you lose ...
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