Learn more about communication with this collection
How to build positive relationships with colleagues and superiors
How to navigate office politics without compromising your values
How to handle conflicts and difficult situations in the workplace
PETER DRUCKER
793
1.2K reads
MORE IDEAS ON THIS
Shut down outside distractions
A key part of being a good listener is showing the speaker that he or she has your undivided attention. Close your laptop and put away your phone.
This gives those speakers the confidence to express themselves fully without feeling that they’re imposing on your time.
584
901 reads
Make sure you hear quiet voices
Notice who hasn’t contributed to the conversation and make a point of asking for his or her opinion, even if that requires following up after the meeting.
Hearing from everyone, even the quietest people, ensures you get the most rounded view of what’s really happening.
648
1.07K reads
Be the last to speak
This way, you'll be able to hear your team’s true thoughts, which you can to use to inform the opinion you yourself deliver at the end of the conversation.
As a leader, if you speak first, you’re likely to affect what others believe. Your team members may naturally align their thinki...
1K
1.5K reads
Mind your body language
7 percent of a message is conveyed through words. Body language plays a major role in how we communicate and how we listen.
When you’re listening, then, be aware of what your body language is saying to the speaker. Unfold your arms and be open to what this person has to say.
604
951 reads
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People can’t read your mind
... and what you’re trying to say is rarely what other people hear. You can’t expect people to understand you just because you’re talking—you have to be clear.
Communication isn’t anything if it isn’t clear, and your communication won’t be clear until you take the time to understand th...
Writing well: getting to the point
Writers must constantly ask: "What am I trying to say?" Most of the time, they don’t know. Then they must look at what they have written and ask: "Have I said it?"
If something isn’t important enough for your writing, then remove it. In fact, most ...
Wiio’s laws
“Communication usually fails, except by accident.”
Osmo Wiio, a Finnish journalist, also made other laws of communication, such as:
- “If a message can be understood in different ways, it will be understood in just that way which does the most harm.”...
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